January 25, 2018
Only eight percent of legal operations executives believed their legal operations functions were “Fully Mature,” with forty-five percent classifying their functions as “In Use and Evolving,” according to a recent survey. The participants also reported that their current functions are quite small, with over a quarter (27%) of participants stating they allocate a single person to their legal ops functions, followed by forty-five percent noting teams of 2 – 5 employees. These findings were reported as part of the 2018 Legal Operations Survey Report, developed by Consero Group in partnership with Thomson Reuters Legal Tracker.
Participants also reported that technology in their current legal departments is not operating at the caliber they need. Over two thirds of participants feel their legal technology infrastructure does not meet the needs of their operations. Similarly, few have introduced AI into their departments, with sixty-eight percent classifying their use of AI in legal ops as “In Development” and no participants describing their incorporation of AI as “Fully Mature.”
Rob Gitell, senior director of sales at Legal Tracker, said, “The pressure on legal departments to develop legal operations that deliver results is only going to increase in the next year, especially as new technologies enter the market.”
Additional findings from the report include:
- Technology is a Top Priority for Legal Operations: Over one-third (36%) of participants reported prioritizing legal technology management over cybersecurity and cost control in their legal departments within the next year.
- Legal Operations Looking to Reduce Function Costs: Thirty-two percent of participants stated prioritizing cost control for their legal ops functions in the next 12 months.
- Sizeable Room for Improvement in Metrics: Legal Operations executives can use metrics and data analysis to manage and improve a variety of functions, including both internal/external relationships and cost control. However, a majority (56%) of survey respondents stated that they did not have a formalized metrics/reporting program that measures the value delivered by legal operations.
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