When e-billing worlds collide
Exploring two sides of the same bill
With the advent of e-billing, the process of routing and reviewing stacks of paper bills became a thing of the past. For corporate legal departments, e-billing ushered in other benefits as well: automatic invoice routing, validation against billing guidelines, budgeting and accrual tools, and new workflow tools to increase billing transparency and reporting.
E-billing also brought benefits to law firms, including improved cash flow through faster and easier billing practices, reduced billing errors with pre-billing validation features, and increased efficiency with realtime status tracking. In short, law firms looked to e-billing to provide a more predictable, dependable, and efficient invoicing process. However, many law firms still struggle with the complexity and unexpected requirements that e-billing often brings.
While there are several e-billing and matter management vendors that have emerged to help general counsel and the legal departments of corporations accept e-bills from their outside law firms, there have been fewer solutions designed for those law firms to generate and deliver e-bills to their clients. These factors have led to a divide in how e-billing is viewed by general counsel and law firms, a divide that can cause real tension between the two parties.
This white paper will take a quick pass through the history of e-billing before moving on to how both general counsel and law firms view it and, ultimately, offer advice on how to remove roadblocks.
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