Frequently Asked Questions

Thomson Reuters Legal Tracker
Frequently Asked Questions

Legal Tracker is the market leader in e-billing, matter management, and performance analytics across corporate legal departments worldwide. We know you may have questions as you consider coming onboard, and we have answers!

Answers to your questions

How many companies and law firms use the system?
More than 1,000 companies and 42,000 firms in 192 countries use Legal Tracker to control legal spend while saving time and money.

How long does it take to get Tracker up and running?
The implementation process lasts, on average, three to five months.

How are new users trained? How long does it take? 
New users are trained right at their desks online and on the phone. Training takes one hour to learn all features of the system. Training is available 24/7 in a variety of formats.

How will my team get support?
Legal Tracker has built an award winning support team of technical experts and former lawyers to answer questions and provide best practices for your Tracker in-house team. Help is available 24/7 in a variety of formats.

Is Tracker available outside of the U.S.?
Legal Tracker is used by law firms and legal departments in 192 countries. It automatically converts currency, tracks international taxes, and connects you with any firm of any size virtually anywhere.

How do you charge my company for use of the system? 
Legal Tracker charges law departments a fixed monthly fee, based upon the amount of work on the system. There is also a one-time setup and training charge. As a result, law departments can easily budget for the total annual cost of the system.

Do you charge law firms for use of the system? 
No, Tracker does not charge law firms to use the system, so you don’t have to worry about those fees being billed back to your company in any form.

What are the additional costs for maintenance, support, and upgrades?
The Tracker monthly fee covers all ongoing costs of system maintenance, support, and upgrades.

What is the minimum contract term?
One year.

How many of my resources/people will need to be repurposed to run Tracker?
It is helpful to have one designated Tracker Coordinator to run the system, become proficient, and assist other users. However, everyone in your department will benefit from the wide range of features, and because the system is so intuitive, basic training takes about an hour.

What is the projected savings in time and money?
Many law departments find that Tracker pays for itself in the first year, thanks to significant efficiencies, fewer overages, unprecedented budgeting capabilities, and more.

Can I talk to current customers? 
Of course. We’ll be pleased to provide you with references.

What hardware do I have to buy?
None. There is no hardware or software to buy, install, or upgrade.

How secure is the Tracker SaaS model?
LegalTracker is the first and only legal matter management and e-billing system to be SOC 2 Type II and SOC 3 certified. The SOC 2 Type II compliance standard includes security, availability, processing integrity, and confidentiality as defined by the AICPA. The SOC 3 Report provides the description of the Legal Tracker information security controls and the opinion of the auditor as to the relevance of those controls.