Legal Tracker Solutions Support

Legal Tracker Solutions Support
Legal Tracker Support

Legal Tracker support and online training is available to all Tracker users with an active user ID and password. 

How can we help?

In-house users–corporate counsel Tracker clients
  1. Online Help Site
    Available 24/7, our robust Help site is designed to resolve your Tracker product questions. In the product, every Tracker page shows a help link in the upper right-hand corner.
     
  2. Tutorial Videos
    Within the Help site, view short on demand user tutorial videos that cover all major Tracker topics.
     
  3. Live Training
    Within the Help site, sign up for live weekly training sessions.
     
  4. Your In-house Support Resource
    Your company's internal support contact information is hyperlinked at the bottom of every Tracker page.
     
  5. Legal Tracker Support Team 
    For Tracker product questions, the Support Team is available Monday-Friday, 12 a.m. to 5 p.m. PST, and 8 a.m. to 1 a.m. GMT, excluding major holidays.
    Email:LegalTracker-Support@tr.com
Law firm users and vendors
  1. Online Help Site
    Available 24/7, our robust Help site is designed to resolve your Tracker product questions. In the product, every Tracker page shows a help link in the upper right-hand corner. 
     
  2. Tutorial Videos
    Within the Help site, view short on demand user tutorial videos that cover all major Tracker topics.
     
  3. Live Training
    Within the Help site, sign up for live weekly training sessions.
     
  4. Your Law Firm System Administrator
    The name of your law firm’s Tracker administrator is hyperlinked at the bottom of every Tracker page.
     
  5. Your Client’s Internal Support Contact
    For questions relating to your client’s requirements for Legal Tracker and product “how-to” questions, contact your client’s support contact. The contact information is hyperlinked at the bottom of every Tracker page. Click to email your question.
     
  6. For product defects and access issues that cannot be resolved by the resources above, please use the "Click here to contact Legal Tracker Support” link available on the bottom of each law firm user page within Tracker. If you are unable to log in or access the Tracker link, send an email to:LegalTracker-Support@tr.com